My Account Password Reset
If you have forgotten your password, you can reset it by completing the steps below.

You should never use personal information as a part of your password. It is very easy for someone to guess things like your last name, pet's name, child's birth date and other similar details. In addition, do not use other commonly available numbers like zip codes, phone numbers, birthdays, anniversaries and Social Security numbers. Click here to read Microsoft's guidelines.
Step 1: Username and Account Number
Please enter the username to reset the password for, the corresponding account number, and the text in the image.
Username:
Account Number:
Image Text: